Community Relations Manager

The Community Relations Manager (CRM) is responsible for the overall management and direction for sales and business development in assigned office(s). The CRM implements and carries out the sales initiatives set forth by Director of Operations (DOO). In this role, you will report to the DOO.

Duties/Responsibilities:

• Focus on coaching sales staff, expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers

• Collaborates with the local DOO on sales goals and activities

• Able to generate sales and meets or exceeds assigned goals and quotas

• Understands and promotes the Compliance Plan within areas of responsibility

• Able to function within multiple work teams in the organization to promote win-win solutions

• Able to collaborate with multiple departments

• Takes initiative to creatively find new untapped sources of business while following applicable state and federal guidelines

• Finds new prospective customers, presents business ideas to them and converts them into clients

• Plans/approaches/pitches and works with the team to develop proposals that speaks to the client’s needs, concerns and objectives

• Follows company policy on complaint process

• Submits weekly progress reports to DOO which tracks/records activity on accounts and liaison development using appropriate technology

• Works with DOO to create new corporate partnerships to ensure financial growth; able to credential these businesses

• Identifies proactively marketing and education issues, considers decision alternatives and proposed best available solution for complex problems

• Secures agreements with vendors in collaboration with the DOO

• Attends industry functions as assigned and provides feedback and information on market and creative trends and implements where necessary

• Removes barriers that might interfere with team participation and performance

• Consistently achieves customer satisfaction with existing clients/partners

• Responsible for orientation, probation period and productivity, and progress and evaluation of sales force within the local branch

• Ensures recruitment of qualified sales staff and participates in the hiring process

• Sets and manages performance goals, quotas and career paths for self and for direct reports with quarterly analysis

• Collaborates and strategizes with DOO for growth opportunities and focus

• Leads networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON)

• Plans/participates in weekly, quarterly and annual sales meetings

• Reviews daily/weekly/monthly sales numbers using appropriate technology

• Participates in the Performance Improvement process especially the Annual Program. Evaluation as regards strategic planning and the business plan

• Develops an Annual Business Plan for the branch office in collaboration with the DOO

• Submits reports/documentation within required timeframes

• Maintains confidentiality of agency, employee and patient matters

• Creates and disseminates sales collaterals after educating staff

• Promotes the Agency mission, vision, goals, and philosophy within the community

• Performs other duties as assigned

Required Skills/Abilities/Knowledge:

• Excellent verbal and written communication skills required

• Able to communicate effectively with all levels of authority

• Computer knowledge (preferred)

• Able to function independently, problem solve to help move the area forward in the market

• Able to lead staff during high growth mode and bring team to maximum potential

• Able to handle stressful situations and deadlines

• Knowledge of home care reimbursement and Medicare/Medicaid/insurance criteria required

• Knowledge of other providers in the region and their reimbursement

• Proven performance as a sales leader and team builder

• Able to demonstrate excellent facilitation skills when managing projects or teams

• Travel may be required

Education/Experience/Licenses/Certifications:

• Three to five years of management and sales/marketing experience in home care or a related healthcare field

• BA/BS degree (preferred)

Physical Requirements:

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job.  However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job.  Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. The duties and responsibilities herein describe the general nature and level of work required.  They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position.

• Requires the ability to write, dictate or use a keyboard to communicate directives.

• Utilizes proper body mechanics in multiple environments.

• Requires the ability to function in multiple environments due to travel requirements.

FLSA Status:  Exempt
EEO Status:  Sales Workers

 

Benefits + Perks of Joining the Team Select Family

• Medical, Dental, and Vision Insurance

• Paid Time Off and Paid Sick Time

• 401(k)

• Referral Program

Pay Range: $75,000 - $90,000 / salary with bonus

 

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.