The On-Call Coordinator (OCC) performs multiple tasks for a patient population during business hours and after business hours, on weekends and holidays and assists the Relationship Managers (RM) with various tasks. In this role, you will report to the Director of Operations and local agency administrators.
Duties/Responsibilities:
Assist multiple office branches with questions during business hours and after hours
Assist clients in the event of a call out
Manage tasks of input of schedules for any schedule changes that might occur on the weekend
Communicate with on call clinician with any clinical questions after hours
Assist the Relationship Managers in maintaining a current awareness of the abilities and limitations of each field/external staff in collaboration with Clinical Supervisor
Work under the guidance of the Relationship Manager to learn/perform cost containment, and use of staff within guidelines
Work with the Relationship Manager to learn to identify problems and initiative to reach quality decisions
Maintain relationships with clients and employees and promotes harmonious interpersonal relationships
Maintain strict confidentiality on patient, agency, and employee matters
Follow and promote the Compliance Plan
Demonstrate knowledge and adherence to the procedures of Team Select
Perform all other job tasks as assigned
Required Skills/Abilities/Knowledge:
Excellent organizational skills with attention to details required
Excellent computer skills required
Excellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customers required
Education/Experience/Licenses/Certifications:
Benefits + Perks of Joining the Team Select Family
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $20 - $24 / hour
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.